Uncovering the Power of Advance Reporting and Analytics for your Contact Center
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Work From Home Seamlessly with NovelVox Solutions
Works best for Cisco Contact Centers
13+
Years of Expertise
200+
Deployments in 18+ Countries
98.7%
Retention Ratio
The impact of Coronavirus has created a situation world probably didn’t anticipate. WHO has already declared COVID-19 outbreak as a pandemic, which itself points to the severity of the current situation. Businesses like yours are in the process of executing continuity practices safeguarding agents. In this situation of a health emergency, NovelVox stands with you and offers a quick transition to work from home mode within 24 hours to keep agents safe without compromising on customer experience.
Finesse Mobile Agent
Let your agents operate remotely or from home with the Finesse Mobile Agent app. The secured NovelVox server permits information access according to user roles, keeping data security as a priority. It empowers agents with instant call controls for seamless customer experience. Superpower your agents to stay safe yet supportive 24×7.
Agent Desktop
Equip agents with required customer information to handle calls at the earliest even when working from home. The seamless integration with 3rd party applications and other functionalities empower agents to reduce handle time and have informed conversation with built-in gadgets, including knowledge base, ticketing, agent scripting, and more. Agents experience the same environment as an on-floor contact center.
Supervisor Desktop
Empower supervisors to monitor agents working from home via agent desktop or Finesse Mobile Agent App in real-time. A supervisor is equipped with features such as live-barge in, routing and more to assist agents on call and deliver the best customer service even during this pandemic.
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