Whitepapers

Chatbots redefining customer experience Customer expectations are evolving rapidly, and so is the need for upgrading to the latest CX technology. From omnichannel experience to instant reverts, they need it all. Waiting in long queues is a thing of the past. It is frustrating and forces customers to switch service providers at any time. Customers […]

Don’t rip and replace; refocus & re-energize your current system Contact center software is crucial in empowering agents and making or breaking the customer experience of the business. Today, customer’s expectations are evolving rapidly, and at many points, legacy systems fail to deliver what the customer is searching for. In the era of omnichannel engagement, […]

From regular conversations to seasonal rush, chatbots deal it well Adapting to the changing environment is necessary for survival, and the same goes for the customer experience (CX) industry. Businesses need to be on par with the customer’s expectations from a brand —Where right engagement is directly proportional to customer satisfaction. But delivering optimum performance […]

 Transform digital engagement for Credit Union members Uncertainties in 2020 have brought risk, anxiety, stress, and a major shift in member’s purchase and engagement behavior. Market volatility and insecurity is making customers flock to digital channels. This is becoming the new norm. It’s high time when banks and Credit Unions need to seize the opportunity […]

 The Next Evolution in Customer Service Industry The year 2020 has taught us a lot, from experiencing the pandemic to adapting the new lifestyle to making it a new normal. It reminds us of Darwin’s theory – Survival of the fittest. The 360-degree change is not limited to an individual’s life but has impacted businesses […]

Boost real-time engagement across channels Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can even hit your brand reputation. There’s a lot of competition in the market with new players joining in every day. […]

Not just digital – complete omnichannel customer experience Today, the customer uses almost six touchpoints to connect with brands during their journey. Limiting to phone and email will not be the best route taken to customer experience. Customers prefer to interact with social media, live chat, WhatsApp, and others, including voice. For seamless customer engagement, […]