Optimizing Cisco and Salesforce for a Better Customer Experience

Plug the inherent loopholes in disparate Cisco and Salesforce technologies to deliver a delightful customer experience.

Download Whitepaper

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With the dawn of digitalization, customer expectations have gone up manifold. Annoyed and frustrated customers have ample choices to switch to a better customer service provider today. By embracing agile technologies like AI, ML, etc, businesses have started filling in the glaring gap that disparate technologies present. Productivity solutions like Agent Accelerators and CTI connectors aided by agile technologies can leverage agent and customer experience alike.

Download the whitepaper to understand how productivity tools like Agent Accelerators and CTI connectors can overcome the impediments to CX.

The Whitepaper highlights:

 

 

The correlation between system inefficiencies and poor customer experience

Impact of disparate systems on agent productivity

How productivity tools (Agent Accelerators and CTI connectors) can embrace intuitive interactions

Embracing agile technologies for hyper-personalization

Optimizing Cisco and Salesforce for a Better Customer Experience
Optimizing Cisco and Salesforce for a Better Customer Experience

Download Checklist

Plug the inherent loopholes in disparate Cisco and Salesforce technologies to deliver a delightful customer experience.

With the dawn of digitalization, customer expectations have gone up manifold. Annoyed and frustrated customers have ample choices to switch to a better customer service provider today. By embracing agile technologies like AI, ML, etc, businesses have started filling in the glaring gap that disparate technologies present. Productivity solutions like Agent Accelerators and CTI connectors aided by agile technologies can leverage agent and customer experience alike.

Download the whitepaper to understand how productivity tools like Agent Accelerators and CTI connectors can overcome the impediments to CX.

The Whitepaper highlights:

  • The correlation between system inefficiencies and poor customer experience
  • Impact of disparate systems on agent productivity
  • How productivity tools (Agent Accelerators and CTI connectors) can embrace intuitive interactions
  • Embracing agile technologies for hyper-personalization

 

Resources

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5 Ways in which Agents can Work Smarter with Salesforce

With digital omnichannel solutions making deeper inroads into the contact center industry, are telephone conversations nearing their climax? Not really. Infact, according to a Gartner prediction report, close to 75%

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9 Contact Center Predictions for 2023 and Beyond

The contact center industry has seen a whirlwind of ups and downs, especially since the pandemic hit us. While many businesses started functioning “as before”, many lacked the understanding of

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6 Proven Techniques To Fast-Track Your CX Success

According to Forbes’ list of CX statistics, 75% of customer experience management executives believe that customer experience, or CX, is extremely important for the company. There is always space for

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How to Streamline Contact Center Operations Amid Query Deluge this

The holiday season is a busy time for contact centers. Customer interaction rises manifold across all touchpoints. As frontline workers handling this barrage, your contact center agents must deftly handle

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Optimizing Cisco and Salesforce for a Better Customer Experience

Plug the inherent loopholes in disparate Cisco and Salesforce technologies to deliver a delightful customer experience. With the dawn of digitalization, customer expectations have gone up manifold. Annoyed and frustrated

09.11.2022

07:27 am

Learn more
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Enhance Member Experience with Screen Pop & Agent Desktop for

Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle

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25 Top Predictions for Contact Centers

Creating customer experience goes beyond using Contact Center Software When it comes to expectations from contact center industry, customer experience continues to be atop. Now the customer will not be

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Dealing with Annoyed Customers: Turn Challenge into an Opportunity

Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all

27.10.2021

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Uncovering the Power of Advance Reporting and Analytics for Cisco,

Every moment of every interaction is an opportunity to not only learn about customers but add value to their experience. Standard reporting tools and dashboards with limited flexibility do not

26.08.2022

10:37 am

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Redefining Digital CX in 2022 for Banks, Financial Institutions &

At a time of high financial volatility, customers want consistent and personalized customer support when and how they prefer. Banks and Financial Institutions need to be customer-centric but personalizing customer

21.04.2022

07:42 am

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Modernize Healthcare with NovelVox Connected PX Platform

In today’s world, healthcare customers expect transparency, clarity, and a frictionless experience when interacting with payers and providers. Many providers and healthcare organizations understand the importance of prioritizing patient and

10.03.2022

08:00 am

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Why WhatsApp is now an essential channel in your CX

With 2 billion users globally and 450 million active users daily, WhatsApp has transformed the traditional way of customer engagement. Over 5 million businesses have already started using this potential

09.12.2021

12:50 pm

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