Uncovering the Power of Advance Reporting and Analytics for your Contact Center

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Uncovering the Power of Advance Reporting and Analytics for Cisco, Avaya & Genesys Contact Centers

Reporting and Analytics

Uncovering the Power of Advance Reporting and Analytics for Cisco, Avaya & Genesys Contact Centers

Every moment of every interaction is an opportunity to not only learn about customers but add value to their experience. Standard reporting tools and dashboards with limited flexibility do not stand a chance of extending a customer-first mindset, forcing your agents and supervisors to continue working in a complex reporting environment.

 

Learn how to enable effective monitoring and reporting with BI-enabled tools and gain deep insights into your key call center metrics.

Watch this webinar to learn:

The challenges & solutions of working with disparate reporting data sources

The role of BI & analytics to gain deeper insights into agent KPIs & compare performances

The best practices to enable effective supervisor monitoring for clear & concise data visualization

How custom dashboards and wallboards help boost agent engagement and motivation

How to ensure your agents are always notified about threshold beaches

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