Introducing HubSpot Smart CTI connectors for Cisco and Avaya

By: Ravi Jain

Give your CRM a touch of productivity with Hubspot Smart CTI connectors.

Handle calls from within the CRM itself to reduce manual calling with advanced call controls.

Reduce manual tasks with CTI call controls

Know the customer before connecting with him through automatic screen pops launching the caller’s CRM account on the HubSpot CRM

Drive Contextual Conversations with CRM Screen Pop

Enable supervisors to monitor agent activities and assist them in real-time through barge-in, silent monitoring, whispering

Upskill Agents Through Supervisor Controls

Greater flow of information to enhance team collaboration through Team statistics, Call Transfer and Call Consult

Break Down Organizational Silos

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