iVision Seatplan provides an overall view of your contact center seats. Easily see agents that are on a call, offline or waiting. Create your own seat plans easily for when your contact center changes. iVision Seatplan is compatible with Cisco, Genesys and Avaya Contact Center Platforms.
iVision Seatplan optimizes your contact center operations at a glance.
Easily spot problem areas
Seats that are offline more than usual or constantly in ‘ready state’ in a specific area of your contact center can be identified quickly so engineers can fix any issues before they become widespread.
Multi-site seats, at a glance
Contact Center managers can easily view at a glance, the entire contact center operation across multiple sites. View usage, faulty terminals or long periods of inactivity to keep your contact center in optimum efficiency.