Get In Touch
Side bar form
First Name*
Last Name*
Email*
Phone
Company*
Country*
Tell me more*
Referral Website
UTM Source
UTM Medium
UTM Campaign
Request a Demo Now

The NovelVox Universal Connector

NovelVox’s Finesse Gadget Designer is a Drag and Drop Studio environment to build and customize Cisco Finesse Agent Desktops. The Universal Connector is a powerful tool to integrate fully the agent desktop to your third-party business applications

Connecting third-party business applications

The Universal Connector provides all the tools you need to connect to any third-party business application with an open channel. Once set up, all functions are available within the drag and drop graphical designer. You can connect via:

  • Database
  • JDBC
  • Java
  • Java Script
  • REST Web Services
  • SOAP Web Services
  • Web Services
  • Messaging Services
  • Citrix, Service Now, Epic
  • And many more…

Out of Box Connectors

Unifying the Agent Desktop

finance inventory crm online ticketing in store system

Allow your agent access to all business systems on one screen


6 Apps on 6 screens onto 1 screen
Only see/edit fields you need
Dynamic screens based on any input

BETTER CUSTOMER EXPERIENCE AND CONTACT CENTER PERFORMANCE

ticketing online in store finance crm system

Contact us for a demo