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The NovelVox Universal Connector

NovelVox’s Finesse Gadget Designer is a Drag and Drop Studio environment to build and customize Cisco Finesse Agent Desktops. The Universal Connector is a powerful tool to integrate fully the agent desktop to your third-party business applications

Connecting third-party business applications

The Universal Connector provides all the tools you need to connect to any third-party business application with an open channel. Once set up, all functions are available within the drag and drop graphical designer. You can connect via:

  • Database
  • JDBC
  • Java
  • Java Script
  • REST Web Services
  • SOAP Web Services
  • Web Services
  • Messaging Services
  • Citrix, Service Now, Epic
  • And many more…

Out of Box Connectors

Cisco Finesse Integration with Salesforce
Microsoft Dynamics
Sugarcrm
Siebel
Sage CRM
CRM 360
Cisco Finesse integration with Servicenow
Cisco Finesse integration with Hubspot
Cisco Finesse integration with Zendesk
Cisco Finesse integration with Freshdesk
BMC Remedy
Cisco Finesse integration with Epic
Cisco Finesse integration with cerner
Cisco Finesse integration with Aetna
Cisco Finesse integration with TelmedIQ
Cisco Finesse integration with Jack Henry
Cisco finesse Symitar Integration
FIS
Fiserv
Cisco finesse, finacle Integration
Lawson
Verint
Sap
Oracle Sales Cloud
Oracle Financial Services
Oracle ERP
Oracle Healthcare
TIBCO
Cisco finesse Integration with HP
Cisco finesse Integration with Windows Active Directory
Excel Sheet
AS/400
Cisco finesse Integration with Uptivity
Calabrio
Nice
eGain
Avaya
Upstream Works
Sim Com

Unifying the Agent Desktop

finance inventory crm online ticketing in store system

Allow your agent access to all business systems on one screen


6 Apps on 6 screens onto 1 screen
Only see/edit fields you need
Dynamic screens based on any input

BETTER CUSTOMER EXPERIENCE AND CONTACT CENTER PERFORMANCE

ticketing online in store finance crm system

Contact us for a demo