Centralized system

Engage customers with a unified system. Make your agent resolve issues faster than ever with customer details over a single screen that saves time earlier lost in juggling screens. Seamlessly integrate 3rd party applications like CRM, ticketing solutions and more, over Mitel agent desktop by NovelVox.

  • Single screen view of 360-degree customer information
  • Integrate 3rd party applications for a unified view
  • Quicker resolution with reduced Average Handle Time(AHT)
Mitel Agent Desktop

Over 70 3rd party Integration

Achieve more with NovelVox’s biggest integration library, offering seamless integration of your Mitel Agent Desktop with over 70 third-party applications. From CRM, Ticketing, EMR/EHR, Banking Applications, to Legacy systems, it covers all leading applications. Mitel integration with some of the popular applications:

  • CRM: Salesforce, MS Dynamics, Sugar CRM, Zoho CRM, Hubspot
  • Ticketing: Zendesk, ServiceNow, Freshdesk
  • Banking & Credit Union: Symitar, Jack Henry, FIS, FISERV
  • Healthcare: EPIC, Cerner, Aetna
Biggest library of Integrations

Personalize caller experience

Take a step forward and don’t limit yourself to just answering the call but creating memorable movements with personalized interactions. Greet the callers with their first name with details displayed over Mitel connect desktop app even before answering the call.

  • No multiple re-validation of records
  • Customer information and details displayed when the phone rings
  • Greet customers with names
Mitel Agent Desktop

IVR Screen Switch for Mitel Desktop App

Mitel desktop app offers an automatically populated screen based on the IVR inputs by customers to direct the customer accordingly. Mitel contact center agent dashboard empowers agents to know the call reason that prepares them to offer the best possible resolution in the shortest time.

  • Dynamically populated fields basis IVR inputs
  • Related screen displayed with important information
  • Improved FCR and CSAT
Mitel Agent Desktop

Customizable Mitel Agent Desktop Interface

Industry-specific template for your Mitel contact center to reduce agent’s time lost in training with new interface. Personalize your call center solution to optimize agent performance with only required fields displayed on the screen.

  • Customize desktop with brand-specific guidelines
  • No extra training required for agents
  • Department-specific interface
Mitel Agent Desktop

Easy modification for Mitel Desktop

NovelVox drag and drop designer studio allows easy modification of Mitel desktop. Without the need for coding, you can optimize the interface with the industry’s first and only Gadget Designer Studio

  • Get desktop as per business/department need
  • Choose from already existing templates
  • Pre-built gadgets to enhance performance
Finesse Gadget Designer

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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