Agent Desktop for Mitel Contact Center
Mitel Agent Desktop by NovelVox is an advanced unified solution designed to accelerate agent and customer experience.
Engage customers with a unified system. Make your agent resolve issues faster than ever with customer details over a single screen that saves time earlier lost in juggling screens. Seamlessly integrate 3rd party applications like CRM, ticketing solutions and more, over Mitel agent desktop by NovelVox.
Take a step forward and don’t limit yourself to just answering the call but creating memorable movements with personalized interactions. Greet the callers with their first name with details displayed over Mitel connect desktop app even before answering the call.
Mitel desktop app offers an automatically populated screen based on the IVR inputs by customers to direct the customer accordingly. Mitel contact center agent dashboard empowers agents to know the call reason that prepares them to offer the best possible resolution in the shortest time.
Industry-specific template for your Mitel contact center to reduce agent’s time lost in training with new interface. Personalize your call center solution to optimize agent performance with only required fields displayed on the screen.
Integrate Mitel Desktop client with 3rd party aplications and core application including CRM, ticketing and more with the internal database with NovelVox Universal Connector.
NovelVox drag and drop designer studio allows easy modification of Mitel desktop. Without the need for coding, you can optimize the interface with the industry’s first and only Gadget Designer Studio