Core System Screen Pop for Credit Union Contact Centers
Credit Union Member Screen Pops in Your Core Processing Software
Agents can save 15-20 seconds on every call lost in the juggling of screens to get the call context right from the start and resolve customer queries. Customers don’t need to repeat information to every agent
Customer information pops up even before answering the call. Screen Pop core system empowers agents with member details to create a personalized experience without the need for any extra training.
Members do not need to identify themselves with every call or department. Flexibility to expedite high-value premium accounts to the front of call queues. Thereby, retaining more customers
Lesser to and fro of screens with all information in front of the agent to handle calls efficiently. Quicker resolutions without the worry of losing call context. No long hold time or frustration over a single call.
Screen pop core providers including Fiserv, Jack Henry, FIS, VISIFI, Corelation, and more. The integration is compatible with Cisco, Avaya and Genesys.