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Mobile Contact Center Agents for Ultimate Customer Service

Your customer experience agents on Cisco UCCE/X or PCCE now have the ability to be anywhere in the world and still have the ability to handle customer calls as if at their desk. Take advantage of the added flexibilty for mobile agents at key sites or branches, to deliver the next level of customized service.

Cisco Logo
finesse mobile agent login
finesse mobile agent screen
finesse mobile agent

with easy integration to

novelvox healthcare egain integration
novelvox healthcare sap integration
NovelVox salesforce Integration
novelvox healthcare nice integration
novelvox healthcare servicenow integration
novelvox healthcare oracle integration
NovelVox epic Integration
novelvox healthcare citrix integration

Cisco Finesse Mobile Agent allow agents anywhere in the world to connect to your Cisco Finesse Contact Center.

Business Benefits

Take your agent desktop out into the field and strategically place them where they are required most. Utilize your subject experts more effectively, and include them into your customer engagment strategy, which will provide a unprecedented level of customer service.

Reduce costs with fewer start-up infrastucture costs and easily cater for sudden demand surges with off-site/ working from home agents. Your mobile agents will still have access to all your back-end integrations for that complete view of the customer.

Rapid Deployment

Bespoke gadgets are developed and deployed for mobile using NovelVox’s Finesse Gadget Designer (drag and drop designer tool) for rapid customization. Keep augmenting your app with new use cases when the need arises. New agent workflows can be made available without any need to re-distribute the mobile app.

Out of box features

The app provides a call control gadget, agent statistics, call statistics, alerts/ notifications, call wrap and tagging, call follow up, customer information screen pop, guided scripting, reports etc. are out box components.

Out of Box Flexibility

Universal Connector

Connecting third-party business applications

Unify the Agent Desktop by integrating to all your business applications. Pre-built connectors are available.

Pre-Built Gadgets

Cisco Finesse Gadgets

Choose from any of our pre-built Gadgets to quickly and simply add functionality. New Gadgets constantly added by NovelVox.

Visual Desktop Designer

Finesse Gadget Designer

Drag and Drop Visual designer so you can perfect the agent desktop look, feel and behavior whenever you want.

Contact us for a demo