Finesse Mobile Agent
for off site support

Mobile Contact Center Agents for Ultimate Customer Service

Your customer experience agents on Cisco UCCE/X or PCCE now have the ability to be anywhere in the world and still have the ability to handle customer calls as if at their desk. Take advantage of the added flexibilty for mobile agents at key sites or branches to deliver the next level of customized service.

Business Benefits

Take your agent desktop out into the field and strategically place them where they are required the most. Utilize your subject experts more effectively, and include them into your customer engagement strategy, which will provide an unprecedented level of customer service.

Reduce costs with fewer start-up infrastructure costs and easily cater for sudden demand surges with off-site/ work from home agents. Your mobile agents will still have access to all your back-end integration for that complete view of the customer.

Rapid Deployment

Bespoke gadgets are developed and deployed for Cisco mobile agent using NovelVox’s Finesse Gadget Designer (drag and drop designer tool) for rapid customization. Keep augmenting your app with new use cases when the need arises. New agent workflows can be made available without any need to re-distribute the mobile app.

Out of box features

The app provides a call control gadget, agent statistics, call statistics, alerts/ notifications, call wrap and tagging, call follow up, customer information screen pop, guided scripting, reports etc. are out box components.