with easy integration to
Cisco Finesse Mobile Agent allow agents anywhere in the world to connect to your Cisco Finesse Contact Center.
Take your agent desktop out into the field and strategically place them where they are required most. Utilize your subject experts more effectively, and include them into your customer engagment strategy, which will provide a unprecedented level of customer service.
Reduce costs with fewer start-up infrastucture costs and easily cater for sudden demand surges with off-site/ working from home agents. Your mobile agents will still have access to all your back-end integrations for that complete view of the customer.
Bespoke gadgets are developed and deployed for mobile using NovelVox’s Finesse Gadget Designer (drag and drop designer tool) for rapid customization. Keep augmenting your app with new use cases when the need arises. New agent workflows can be made available without any need to re-distribute the mobile app.
Out of box features
The app provides a call control gadget, agent statistics, call statistics, alerts/ notifications, call wrap and tagging, call follow up, customer information screen pop, guided scripting, reports etc. are out box components.
Out of Box Flexibility
Unify the Agent Desktop by integrating to all your business applications. Pre-built connectors are available.
Choose from any of our pre-built Gadgets to quickly and simply add functionality. New Gadgets constantly added by NovelVox.