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Knowledge Base

Scale self-service & support agents with a modernized Knowledge Base

Knowledge Base
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

High-quality Knowledge sharing

Empower agents and customers with updated articles in knowledge repository software. Enable your agents to quickly access relevant articles to offer a seamless customer experience. Increase efficiency with a comprehensive knowledge-sharing system that helps find and manage article sharing in real-time.
  • Create, publish and organize Articles for customers and agents
  • Role-based access rights to maintain the privacy of documents
  • Robust content search with multiple fields and tags
Knowledge Base
Knowledge Base

Extensive library of articles

Leverage an extensive library of Articles within knowledge management software to instantly resolve queries at your end. Seamlessly share Articles with customers and the internal team in any format.
  • Search Articles by Tags, Title, and Content
  • Provide feedback and rate Articles
  • Categorize Articles as Published, Un-published, and Ready for Publish

Seamless integration

Integrate your Knowledge Base with multiple digital channels to offer proactive assistance throughout the customer journey from product-related information to technical support across channels. An integrated knowledge management repository ensures your agents leave no query unresolved.
  • Configurable FAQ section to create, update and share FAQs
  • Activate/de-activate categories, sections, and more in one click
  • Supports attaching external reference links to Articles
Knowledge Base

Seamless Integration with

aurus
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Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel

Trusted By

fedex

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