Knowledge Base and Ticketing Software
Ensure delighted customer and reduced AHT with these contact center technologies
Empower your agents with right knowledge at the right time for faster resolution and reduced tickets related to customer query or complaints. It stores all the relevant knowledge assets to meet strategic and tactical requirements when answering a call. This centralized call center knowledge management software reduces customer’s hold time and deliver highly-personalized learning experience.
Assure consistent customer service support with a centralized ticketing system. It enables agents to resolve any issue across channels and continue the best possible conversation without losing context. Contact center ticketing gadgets offer organized workflow, customization of interface and integration offers quick resolutions and happy customers.