Role

  • Deliver service and support to end-users by handling and resolving customer complaints.
  • Efficient dealing of complaints to completion and enabling satisfaction of customers.
  • Interact with customers to provide information in response to queries, concerns, and requests about products and services.
  • Identify and escalate priority issues as per client specifications.
  • Documenting all calls accurately with regards to Customer queries.
  • Provides answers to clients by identifying problems & guiding them through corrective steps.
  • Improves system performance by identifying problems, recommending changes.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Direct requests and unresolved issues to the designated resource.
  • Communicate and coordinate with internal departments.
  • Prioritizing and managing multiple open cases at a time.

Skills & Qualification

  • Minimum 6 months of technical/ Semi technical experience of dealing with the US customers.
  • Should have good experience in the US calling process.
  • Adaptability and willingness to lean new tools and applications.
  • Excellent communication, logical ability, and convincing skills.
  • Should be able to communicate and understand the American Accent.
  • Self-Driven & Proactive.
  • Should be comfortable for US Shifts.
  • Min Experience – 1 year
  • Any graduate