Zendesk CRM Integrations for Cisco, Avaya & Genesys Contact Centers

NovelVox offers advanced call center integration Zendesk solutions for enhanced customer service. Empower agents to raise and address tickets from their desktops

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Zendesk CTI

Types of Zendesk CRM Integrations

Zendesk CRM Integration for Cisco Finesse Agent Accelerator

Swiftly & effectively handle customer queries with Zendesk CRM integrations with Cisco UCCX, UCCE, CUCM and PCCE call center.

Zendesk CRM Integration for Avaya Agent Accelerator

Integrate Avaya Agent Desktop with Zendesk to get a single-pane-of-glass-view of all customer details at your Avaya contact centers.

Customized Zendesk Smart CTI Connector for Cisco

Seamlessly cater to industry-specific contact center requirements with embedded Smart CRM integration within Zendesk.

Zendesk CTI Connector for Avaya

Zendesk CTI Connector for Avaya

Leverage the power of CTI integrations within Zendesk at your Avaya contact centers to ensure exceptional customer services and enhance customer experience.
Zendesk CTI Connector for Genesys

Zendesk CTI Connector for Genesys

CTI connector integrations within Zendesk enable you to focus on conversation and increase customer interactions with a personalized experience.
Integration is one of the strongest pillars of the contact center. It connects systems and empowers agents with the right information at the right time. For optimum performance at a contact center, it is mandatory to have a well-connected solution that makes the system speak efficiently among each other. Zendesk integration for Cisco, Avaya, Genesys contact centers by NovelVox. Zendesk integrations allow agents to raise and manage tickets without switching screens or losing context. It helps agents multitask with high efficiency and accuracy. NovelVox offers integration with Zendesk and 60 other 3rd party applications to empower agents to create a seamless customer experience. Zendesk integrations reduce AHT and improve FCR.

Tools to Enhance Performance

Get advanced integrated solutions for your Cisco, Avaya and Genesys contact centers. It offers ready CTI integrations with Zendesk for various ticketing platforms. This allows contact centers to optimize their services as per the industry needs and regulations to offer exceptional service to the customer. Streamline your contact center operations by seamlessly integrating Smart CTI Connector with Zendesk with improved user experience.

Reach all your agents

Customized Content

Real-Time Data

Key Performance Metrics

Why NovelVox

NovelVox has been offering a variety of contact center solutions and products across the world, for various industries of all types and sizes, for more than a decade now. It has a rich experience of catering to the specific needs of industries like credit unions, government agencies, banking, healthcare, travel, finance, and many more. With NovelVox, you get to optimize your contact center solutions as per your priorities and business requirements and provide an intuitive and integrated customer experience—for Cisco, Avaya, and Genesys contact centers.

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