Types of Zendesk CRM Integrations

Zendesk Integration with Cisco Finesse Agent Desktop

Zendesk CRM Integration for Cisco Finesse Agent Desktop

Swiftly & effectively handle customer queries with Zendesk CRM integrations with Cisco UCCX, UCCE, CUCM and PCCE call center.

Zendesk Integration with Avaya Agent Desktop

Zendesk CRM Integration for Avaya Agent Desktop

Integrate Avaya Agent Desktop with Zendesk to get a single-pane-of-glass-view of all customer details at your Avaya contact centers.

Zendesk CTI Connector for Cisco Icon

Customized Zendesk CRM CTI Connector for Cisco

Seamlessly cater to industry-specific contact center requirements with embedded Smart CRM integration within Zendesk.

Integration is one of the strongest pillars of the contact center. It connects systems and empowers agents with the right information at the right time. For optimum performance at a contact center, it is mandatory to have a well-connected solution that makes the system speak efficiently among each other. Zendesk integration for Cisco, Avaya, Genesys, Mitel contact centers by NovelVox.

Zendesk integrations allow agents to raise and manage tickets without switching screens or losing context. It helps agents multitask with high efficiency and accuracy. NovelVox offers integration with Zendesk and 60 other 3rd party applications to empower agents to create a seamless customer experience. Zendesk integrations reduce AHT and improve FCR.

Tools to Enhance Performance

Get advanced integrated solutions for your Cisco, Avaya and Genesys contact centers with Cisco CTI Connector. It offers ready CTI integrations with Zendesk for various ticketing platforms. This allows contact centers to optimize their services as per the industry needs and regulations to offer exceptional service to the customer. Streamline your contact center operations by seamlessly integrating Smart CTI Connector with Zendesk with improved user experience.

Why NovelVox

NovelVox has been offering a variety of contact center solutions and products across the world, for various industries of all types and sizes, for more than a decade now. It has a rich experience of catering to the specific needs of industries like credit unions, government agencies, banking, healthcare, travel, finance, and many more. With NovelVox, you get to optimize your contact center solutions as per your priorities and business requirements and provide an intuitive and integrated customer experience—for Cisco, Avaya, and Genesys contact centers.

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