Superpower your Agent Desktop with Zendesk Cisco integration by NovelVox. Deliver exceptional customer experience with advance and integrated solutions by NovelVox. Zendesk with Cisco Finesse allows agents to view customer information and relevant detail on a single screen. It allows the business to deliver a personalized experience.
The industry-specific interface of Zendesk Cisco Agent Desktop simplifies the life of an agent who has to handle numerous calls in a day. Goodbye screen switches and welcome personalized customer experience for your Cisco CUCM, UCCE, UCCX, PCCE contact center. The contact center integration largely saves the AHT and FCR. Make your agents focus on calls and forget the technical struggle.