Zendesk CRM integration with Cisco Finesse Agent Desktop

Deliver experiential customer service by integrating Cisco Finesse Unified Agent Desktop with Zendesk. Integrate business workflows to automate agent tasks and enhance caller experience.

14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Advanced Functionalities

Get access to advanced contact center features like call control gadget, call statistics, agent statistics, etc. with Zendesk Cisco Finesse UCCX Agent Desktop integration to provide quality customer service.
Advanced Functionalities
Integrated Customer View

Integrated Customer View

By integrating Zendesk with Cisco Finesse Agent Desktop, you will be able to view all the customer information and history of tickets raised/resolved on a single screen. This will boost agent efficiency and empower agents to deliver personalized customer experience.

Screen Pop

Agents don’t need to waste any more time for introductory exchanges on each call as with Cisco Finesse Agent Desktop integration with Zendesk, agents will know all caller information through screen pop—even prior to answering the call. Now agents can greet caller by using the caller’s name and enhance agent-caller communication by offering personalized experience.
Screen Pop
Agent Desktop Optimized as per Industry Needs

Agent Desktop Optimized as per Industry Needs

You can also optimize Cisco Finesse Agent Desktop as per your business requirements by using simple Drag & Drop Designer tool. NovelVox also offers pre-built gadgets to help you get a head start in providing quality, intuitive customer service.

Supervisor Desktop

Effectively manage your team by integrating Zendesk with Supervisor Desktop. Get your supervisors the latest contact center monitoring tools so that they can easily guide and monitor agents as and when required.
Supervisor Desktop
Superpower your Agent Desktop with Zendesk Cisco integration by NovelVox. Deliver exceptional customer experience with advance and integrated solutions by NovelVox. Zendesk with Cisco Finesse allows agents to view customer information and relevant detail on a single screen. It allows the business to deliver a personalized experience.
The industry-specific interface of Zendesk Cisco Agent Desktop simplifies the life of an agent who has to handle numerous calls in a day. Goodbye screen switches and welcome personalized customer experience for your Cisco CUCM, UCCE, UCCX, PCCE contact center. The contact center integration largely saves the AHT and FCR. Make your agents focus on calls and forget the technical struggle.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

aurus

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

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