Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Historical reporting for informed decision-making
Optimization performance with real time monitoring
Artificial Intelligence in Your Contact Center: Boost CX with Intelligent Automation
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Unified Communications - The Key to Business Success in a Hyper-dynamic Business Landscape
Improve CX and Automate Workflow with an Enhanced Salesforce Implementation
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Address customer queries proactively by streamlining contact center workflows through seamless integration with MS Dynamics. Meet customer expectations with personalized services and ensure their loyalty.
Seamlessly integrate Contact Center Agent Desktop with Microsoft Dynamics for advanced functionalities.
Get dynamic controls and functions for agents by integrating Avaya Agent Desktop with Microsoft Dynamics.
Easily integrate CTI Connector within Microsoft Dynamics to offer enhanced customer experience.
Get Next-Gen contact center integration solutions for Cisco, Avaya and Genesys contact centers with smart CTI connector. Seamlessly integrate with 70+ applications across multiple industries to deliver swift industry-specific results. NovelVox offers ready CRM integration with MS Dynamics to offer personalized solutions in a way that best meets your customer requirements. This will help in achieving true customer experience, besides boosting your brand value.
NovelVox has been designing and developing industry-specific contact center solutions for various institutes across the globe for more than a decade now. It has and is currently offering its services to industries like telecom, banking, government, credit unions, healthcare, travel, education and many more, irrespective of the size—we deliver optimized solutions. We have been excelled in delivering true integrated experience by offering ready integrations with MS Dynamics for all major contact centers—Cisco, Avaya and Genesys.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals