Microsoft Dynamics CRM Integration for Cisco, Avaya & Genesys Contact Centers

Provide proactive customer service with advanced MS Dynamics integration by NovelVox

MS Dynamics CTI

Types of MS Dynamics CRM Integration

MS Dynamics Integration for Cisco Agent Accelerator

Seamlessly integrate Contact Center Agent Desktop with Microsoft Dynamics for advanced functionalities.

MS Dynamics Integration for Avaya Agent Accelerator

Get dynamic controls and functions for agents by integrating Avaya Agent Desktop with Microsoft Dynamics.

Customized MS Dynamics Smart CTI Connector for Cisco

Easily integrate CTI Connector within Microsoft Dynamics to offer enhanced customer experience.

MS Dynamics CTI Connector for Avaya

MS Dynamics CTI Connector for Avaya

Streamline the workflow of your Avaya contact center by seamlessly integrating CTI Connector with MS Dynamics CRM. Moreover, this integration enables users to view information from any third-party application with an open API.
MS Dynamics CTI Connector for Genesys

MS Dynamics CTI Connector for Genesys

Empower agents at your Genesys Contact Center with the dynamism of CTI integration with MS Dynamics to drive productivity and offer seamless CX.

Tools to Enhance Performance

Get Next-Gen contact center integration solutions for Cisco, Avaya and Genesys contact centers with smart CTI connector. Seamlessly integrate with 70+ applications across multiple industries to deliver swift industry-specific results. NovelVox offers ready CRM integration with MS Dynamics to offer personalized solutions in a way that best meets your customer requirements. This will help in achieving true customer experience, besides boosting your brand value.

Reach all your agents

Customized Content

Real-Time Data

Key Performance Metrics

Why NovelVox

NovelVox has been designing and developing industry-specific contact center solutions for various institutes across the globe for more than a decade now. It has and is currently offering its services to industries like telecom, banking, government, credit unions, healthcare, travel, education and many more, irrespective of the size—we deliver optimized solutions. We have been excelled in delivering true integrated experience by offering ready integrations with MS Dynamics for all major contact centers—Cisco, Avaya and Genesys.

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