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MS Dynamics Integration for Avaya Agent Desktop
Build a great customer journey with seamless integration of MS Dynamics and Avaya Agent Desktop.
13+
Years of Expertise
200+
Deployments in 18+ Countries
98.7%
Retention Ratio
Fast Integration
Empower agents to deliver better call resolution and improve customer experience by integrating MS Dynamics with your Avaya Agent Desktop. It equips your agents with advanced features like call control gadget, call statistics, agent statistics, etc. that will help in creating a very cordial customer-brand relation.
- Advanced features like call control gadget, agent statistics & call statistics
- Seamless integration with Avaya contact center platforms
- Empower agents to take more calls in less time
Unified Customer Info
By integrating MS Dynamics with Avaya Agent Desktop, agents will get an integrated view of all customer details on a single screen. Agents will now be able to address customer queries instantly without switching applications to look for information.
- Integrated single-screen view of customer details
- Easily Fetch customer details—no need to switch screens
- Reduce Average call Handling Time (AHT) with improved First Call Resolution (FCR)
Good First Impression
Pleasantly surprise your caller by greeting him/her by their ‘first’ name and swiftly move on to address the caller’s concerns to offer personalized customer experience. Microsoft Dynamics integration with Avaya Agent Desktop enables agents to view customer information via screen pop as soon as the call gets connected.
- Know all caller information prior to answering the call
- Get instant access to critical customer details
- Switch screens as per IVR inputs
- Proactively assist customers
Industry-Specific Agent Desktop Optimization
Get optimized industry-specific Avaya Agent Desktop by integrating with MS Dynamics to get all the features and information suiting your business. NovelVox provides personalized desktop solutions based on the organization structure, size, needs, etc. Be able to easily edit/modify Avaya Agent Desktop using Drag & Drop studio.
- Customize agent desktop as per business requirements
- Pre-built gadgets for enhanced performance
- Drag & Drop Studio for easy modification
Add advance MS Dynamic integration for your Avaya Agent Desktop with NovelVox. Create a seamless customer journey with the business with integrated systems. Avaya Microsoft Dynamic integration enables agents with the view of needed customer information as and when a caller calls your business. Avaya Dynamic CRM integration is the best way to deliver a personalized customer experience.
The unified view of customer information empowers businesses to create a good impression that stays for long. Now agents can proactively assist customers with all details available that appear even before answering the call.
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
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Training
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