MS Dynamics Integration for Avaya Agent Desktop

Build a great customer journey with seamless integration of MS Dynamics and Avaya Agent Desktop.

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12
Years of Expertise

150+
Deployments in 16+ Countries

98.7%
Retention Ratio

Fast Integration

Empower agents to deliver better call resolution and improve customer experience by integrating MS Dynamics with your Avaya Agent Desktop. It equips your agents with advanced features like call control gadget, call statistics, agent statistics, etc. that will help in creating a very cordial customer-brand relation.

Advanced features like call control gadget, agent statistics & call statistics
Seamless integration with Avaya contact center platforms
Empower agents to take more calls in less time

Unified Customer Info

By integrating MS Dynamics with Avaya Agent Desktop, agents will get an integrated view of all customer details on a single screen. Agents will now be able to address customer queries instantly without switching applications to look for information.

Integrated single-screen view of customer details
Easily Fetch customer details—no need to switch screens
Reduce Average call Handling Time (AHT) with improved First Call Resolution (FCR)

Good First Impression

Pleasantly surprise your caller by greeting him/her by their ‘first’ name and swiftly move on to address the caller’s concerns to offer personalized customer experience. Microsoft Dynamics integration with Avaya Agent Desktop enables agents to view customer information via screen pop as soon as the call gets connected.

Know all caller information prior to answering the call
Get instant access to critical customer details
Switch screens as per IVR inputs
Proactively assist customers

Industry-Specific Agent Desktop Optimization

Get optimized industry-specific Avaya Agent Desktop by integrating with MS Dynamics to get all the features and information suiting your business. NovelVox provides personalized desktop solutions based on the organization structure, size, needs, etc. Be able to easily edit/modify Avaya Agent Desktop using Drag & Drop studio.