NovelVox

Integrate Fiserv with Leading Contact Center Platforms

Enhance customer experience, drive greater operational efficiency, and maximize revenue potential by integrating Fiserv with a unified agent desktop interface from NovelVox.

 

Compatible with popular contact centers: Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, and Dialpad.

Fiserv Agent Desktop
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Enhance Agent Efficiency and Team Collaboration

Bring in a new level of efficiency and productivity in your banking contact center by enabling agents to easily fetch customer details from Fiserv without switching screens. Simplify the lives of agents and enhance the customer experience by harnessing the seamless integration between Fiserv and the unified agent desktop interface provided by NovelVox.
Fiserv Integration for Contact Centers
Integrate Fiserv with Agent Desktop

Targeted Upselling and Cross-selling

Proactively suggest personalized banking products and services to customers by getting a comprehensive view of customer information. Enhance the chances of conversion by identifying cross-sell and upsell opportunities during live interactions.

Automate Disconnected Workflows

Eliminate unnecessary delays in manually processing common, repetitive queries. Display all caller information on the unified agent workspace to process requests while on the call without any screen toggling.
What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

Ready to uplevel your customer experience and convert more leads?

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