NovelVox has been creating Insurance Unified Agent Desktops since 2009. Our experience has allowed our customers to really engage with their end-customer in an effective and efficient manner.
With out-of-box flexibility, this agent desktop can be moulded easily to your exact requirements. This Agent Desktop is compatible with Cisco, Genesys and Avaya Contact Centers.
with easy integration to
Agent Desktops tuned for Insurance
- Customer information with medical and motor policy numbers
- Update customer info record: Email, address, preferred language etc.
- Integration with SMS Gateway and Email Server
- Customer information. Supports single/multiple matches
- Reimbursement management – initiating new claims, settlements, transaction history, approvals etc.
- Store list of hospitals, embassy details, currency lists
- Generate visit visa, acceptance letter, approval letters
- Quick links with seamless integrations
- Manage all claim/sub-claims (initiate new claims, approvals, authorizations, loss, rejection, settlement, progress etc.)
- Customer survey after claim settlement
- Manage customer motor policy
- Manage customer information, policy schedule, policy statements, exclusions
- Last X Calls
- Customer survey and Net Promoter Score
- Policy Notes
Out of Box Flexibility
Unify the Agent Desktop by integrating to all your business applications. Pre-built connectors are available.
Choose from any of our pre-built Gadgets to quickly and simply add functionality. New Gadgets constantly added by NovelVox.