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The NovelVox Agent Desktop specifically designed for Healthcare Providers

NovelVox Contact Center solutions for Healthcare Providers includes Unified Agent Desktops and iVision Wallboard with Digital Signage. Discover what NovelVox can do for your visitors and patients.

With out-of-box flexibility, this agent desktop can be moulded easily to your exact requirements. This Agent Desktop is compatible with Cisco, Genesys and Avaya Contact Centers.

Cisco Logo
Genesys Logo
Avaya Logo

Unified Agent Desktops

healthcare agent desktops

iVision Digital Signage

iVision Healthcare Digital Signage

with easy integration to

novelvox healthcare egain integration
novelvox healthcare sap integration
healthcare epic integration
microsoft SQL server Integration
novelvox healthcare oracle integration
novelvox healthcare servicenow integration

Agent Desktops that puts your patients first

happy health man with insurance
  • Automated Patient Confirmation showing when appointment is confirmed.
  • Last Five Visit Details of Patient including patient name, physician name, speciality, department, date and time.
  • No Show Appointment. List of appointments when patient failed to attend.
  • Waiting List, Outpatient and Surgery List. Including Details MRN, Number, Speciality, Requested Date
  • Appointment Request List. This shows list of appointments requested by patient, details include MRN, Request Date and Speciality,
  • Last Five Appointments. Details include MRN, appointment, date, time, Physician, speciality, and Appointment Type
  • Discharge List.  This shows list of discharged patients from institution, details include MRN, discharge date and time and doctors name,
  • Patient Information. Details include Mobile Number, MRN, Name, Date of Birth, Gender, National IDs and Passport Numbers.
  • Integration to your Ticketing Application

Out of Box Flexibility

Universal Connector

Connecting third-party business applications

Unify the Agent Desktop by integrating to all your business applications. Pre-built connectors are available.

Pre-Built Gadgets

Cisco Finesse Gadgets

Choose from any of our pre-built Gadgets to quickly and simply add functionality. New Gadgets constantly added by NovelVox.

Visual Desktop Designer

Finesse Gadget Designer

Drag and Drop Visual designer so you can perfect the agent desktop look, feel and behavior whenever you want.

Contact us for a demo