Agents are your contact centre superheroes. They are your champions. They are you brand ambassadors, so it goes without saying, Happy Agent equals Happy Customers. In a recent survey by Cisco, 26% of agent time is spent looking for data across multiple screens. Would this time be better spent engaging with your customer? Thus, businesses are aware of this, as 37% cite disconnected and complex agent desktops are a key obstacle.
Put an end to the Agent Desktop by unifying and simplifying your agent experience with NovelVox unified agent desktops for Cisco Finesse
Established in 2008, NovelVox creates flexible Contact Center Agent Desktops, Wallboards and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer centric companies. Our products are designed to compliment a variety of Contact Center vendors including, Cisco, Avaya and Genesys.
Our mission is to provide our customers with a fully customized agent/ supervisor desktop that will empower contact center agents with the right information at the right time, every time. Happy agents equals happy customers.