New Supervisor Desktop with Real-time Agent Performance Monitoring, Follow-up Tracking & 360 View of Contact Center, Custom Made for Your Organization.
Do you have the same organizational goals as others? Then Why a Standard Supervisor Desktop?
Create your own Supervisor Desktop best suiting your team’s reporting and monitoring needs. The all-new Supervisor desktop is enhanced version of Cisco Supervisor Desktop (CSD) for Finesse. It lets you custom create your own desktop with drag & drop Finesse Gadget Designer. The Finesse Gadget Designer comes with a library of industry wise templates and built-in gadgets.
Pain-free CAD/CSD to Finesse migration using custom desktops
Advance supervisor gadgets for
- Silent Monitoring
- Make Ready or Not Ready
- Force Sign Out
- Single or Group Reskilling
- Precision Queue with Admin
- Change Password
- Enhanced reporting
- Team Agent State Display
- Agent Call Log Display
- Team Agent Statistics Display
- Agent ACD State Log Display
- Agent Vs Team Statistics Display
- Team Skills Stats Display (Skill Summary Statistics)
- Team Chat, Supervisor to Agent Chat and message broadcast