NovelVox introduces an integrated agent experience for Credit Union contact centers with its new product —Credit Union Unity. Enhance member experience and improve contact center efficiency all with saving over 30% of overall contact center operational cost.
- Enhance member experience with integrated contact center
- Know who is calling with instant screen pop on Symitar Episys Quest or Fiserv DNA Core
- Supervisor desktop with real-time stats & 360 contact center monitoring
- Motivate agents with performance wallboards and dashboards
- Anytime access to reports with mobile/ tablet dashboards
- Over 30% saving in contact center operational cost with reduces AHT and improved FCR
- Low-cost implementation with three plans suiting best to credit unions with 5-10000 agents