Do your agents still need to switch screens multiple times while offering support to members over call? Do members still need to hold the call for long so that agent can pull their account information?
It’s time to integrate Symitar with your contact center application via Credit Union Unity to improve agent and member experience. Save over 30% of overall contact center operational cost and get profited with following benefits
Enhanced Member Experience
One unified Agent Desktop for all data and telephony actions with no more screen switching.
Single Screen View
Single screen view of member’s personal and account details even before the call is answered.
Screen Pop Symitar
Screen pop the members’ information directly from the contact center application, reducing AHT.
Advance Supervisor management
Dedicated supervisor desktop for advanced monitoring, re-skilling and more.
Motivating iVision Wallboard
50+ ready intuitive wallboard designs for real-time performance monitoring.
Powerful Built-in Tools
Increase agent efficiency within-built agent phonebook, ticketing tool, and knowledge base gadget.