Engage Across Multiple Channels

Engage with customers when and where they prefer with multichannel engagement platform. Reach out to your customers in real-time over Webchat, Facebook, WhatApp, Twitter, email, text message, voice or video chat. Proactively assist customers during the buying process and revolutionize their experience.

  • Converse seamlessly over Whatsapp
  • Know your customers before starting with the conversation
  • Instantly switch between channels without interrupting customer experience
CX Infinity

Powerful Agent and Supervisor Workspace

Equip your agents and supervisors with dedicated workspace ensuring optimum productivity throughout. One system, one screen, empowers agents to engage across channels without switching applications – the right information delivered at the right time.

  • Customer past interaction details on a single screen
  • Manage all channels over a unified interface
  • Supervisor Assist agents in real-time and monitor performance, & more
CX Infinity

High-Performance Productivity tools

Agents will now engage fast and resolve queries faster with built-in productivity tools. From raising and handling cases to have informed conversations with the customer, agents will able to resolve issues in a blink of an eye

  • Case management tool to handle cases in the same interface
  • Quality conversations with access to the knowledge base
  • Make agents focus on complex issues with bots* handling L1 query
CX Infinity

Reporting & Routing

Instant access to historical and real-time contact center reports and surveys to align business moves with goals. Further, improve conversation quality and performance with intelligent routing based on team, skill, context, and more.

  • Intelligent routing to direct the conversation to the relevant agent
  • Recognize trends with historical & real-time reports
  • Key performance stats over wallboards for motivated agents
CX Infinity

Works best with Cisco

This messaging and engagement platform superpowers Cisco UCCX, UCCE & PCCE contact centers. This single box solution comes with quick installation and interface that can be embedded within Finesse for agent’s enhanced performance.

  • Embedded interface within the Cisco Finesse
  • One agent console for voice and digital channels
  • Auto-sync agent state and profile from Cisco Finesse
CX Infinity

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