Introducing the new Digital Omnichannel Customer Engagement Platform
Engage with customers when and where they prefer with multichannel engagement platform. Reach out to your customers in real-time over Webchat, Facebook, WhatApp, Twitter, email, text message, voice or video chat. Proactively assist customers during the buying process and revolutionize their experience.
Equip your agents and supervisors with dedicated workspace ensuring optimum productivity throughout. One system, one screen, empowers agents to engage across channels without switching applications – the right information delivered at the right time.
Agents will now engage fast and resolve queries faster with built-in productivity tools. From raising and handling cases to have informed conversations with the customer, agents will able to resolve issues in a blink of an eye
Instant access to historical and real-time contact center reports and surveys to align business moves with goals. Further, improve conversation quality and performance with intelligent routing based on team, skill, context, and more.
This messaging and engagement platform superpowers Cisco UCCX, UCCE & PCCE contact centers. This single box solution comes with quick installation and interface that can be embedded within Finesse for agent’s enhanced performance.