NovelVox

HubSpot Smart CTI Connector

Connect HubSpot with your existing business phone system using NovelVox’s Smart CTI Connector and offer faster and more personalized customer service. Seamless HubSpot Call Center integration available for Cisco Finesse, Cisco Webex, Avaya, Genesys, Amazon Connect, Five9, Dialpad, Nice, Zoom, Dialpad, and 8×8.

15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Extend proactive assistance to
customers with HubSpot CTI

Raise agent productivity levels by minimizing screen toggles and presenting customer information onto a single screen with HubSpot CTI integrations. Integrate your phone system with HubSpot to drive improvement in key contact center KPIs like Average Call Handling Time (AHT) and First Call Resolutions (FCR), ensuring long-term customer loyalty.

Transform the Caller Experience

Hyper-personalize the interaction between customers and agents with HubSpot CRM Connector. Resolve customer queries swiftly and ensure delightful CX with an optimized CTI interface embedded into HubSpot.
hubspot cti connector
hubspot phone integration

Ensure Agent Efficiency for Optimal Results

Empower agents to resolve calls with a hint of personalization by equipping them with caller details even before the conversation starts. Leverage the customizable HubSpot CTI phone integration to enhance agent performance and delight customers to build brand loyalty.

Enhance Supervisor Capabilities

HubSpot phone system integration facilitates supervisors with advanced capabilities, monitoring tools, and actions to enhance productivity. These capabilities allow supervisors to streamline the actions for agents, like make them ready, not ready, log out, and other settings based on the requirements.
hubspot telephony

Boost Competency with Additional Features

Meet customer expectations with HubSpot CRM integration for faster and more efficient customer service. Cut down on agent efforts with an intuitive interface for all call actions and controls to boost overall efficiency.

FAQ

A technology that allows you to plug in your existing telephony controls inside the Hubspot CRM. With quick access to key call controls such as answer, hold, transfer, etc, enables agents to seamlessly handle interactions without switching the HubSpot screen.

The HubSpot CTI Connector from NovelVox is an extension-based application. This means NovelVox’s CTI gadget opens up as a static, side-panel extension fully-integrated with HubSpot, giving agents a unified workspace to handle customer concerns. To know more about the key highlights of the HubSpot CTI Connector, get in touch with our solution experts today.

No, the supervisor controls are currently available with only Cisco Finesse phone system integration.

Currently, the Hubspot telephony integration from NovelVox is available with Cisco Finesse, Cisco Webex, Avaya, Genesys, Amazon Connect, Five9, Dialpad, Nice, Zoom, Dialpad, and 8×8.Contact Centers.

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

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