Credit Union Unity

An Integrated Agent Experience for Credit Unions Contact Centers

Unified Contact Center
Supervisor Desktop
Performance Wallboards

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Know Your Member Before You Answer the Call

Get instant screen-pop showing your member information before your agent answer the call. Jack Henry/Fiserv integrates to your contact center and automatically displays the member information right on the screens.

Enhance Member Service Experience

Let your agent greet members with their First Name and then dive straight into the concerned account details without wasting time or putting the member on hold. This enables your agent to deliver an exceptional member service experience.

Save up to 30% of Operational Cost

Save on your Average call Handling Time (AHT) with our seamlessly integrated systems. Now your agents can take more calls in a day with improved First Call Resolution (FCR).

Dedicated Supervisor Desktops for Advanced Monitoring

View real-time statistics, and be able to monitor and guide agents using tools like silent monitoring and barge-in agent calls when necessary. This helps in effective agent management and running a smooth contact center operation.

iVision Wallboard for Real-Time Performance

Effectively monitor real-time contact center performance and motivate agents with most advanced and interactive wallboards. These wallboards have the ability to transform gigabytes of data that your ACD, IVR (and other) generates into actionable insights.

Mobile & Tablet Dashboard

Track & monitor contact center performance real-time from anywhere on your mobile or tablet. Get real-time triggers when stats go beyond the set KPI thresholds to initiate the next course of action.

Compare Plans

Credit Union Unity Lite

Display Data in Screen POP
Contact Center Integration with
- Symitar Episys Quest
- Fiserv DNA Solution
Ready integration with-Cisco Finesse & Avaya

Starting From $9,995*

Credit Union Unity Plus

Display Data in Screen POP
Contact Center Integration with
- Symitar Episys Quest
- Fiserv DNA Solution
Supervisor Desktop
Standard Wallboard
Ready integration with-Cisco Finesse & Avaya

Starting From $19,995*

Credit Union Unity Advance

Customized Credit Union Agent Desktop
Customized Supervisor Desktop
Integration with
- Jack Henry Associate
- Symitar / FIS / Fiserv
- CRM / Ticketing
- Bespoke Application
Ready integration with- Cisco Finesse & Avaya
Interactive & Gamified Wallboards