Credit Union Unity
An Integrated Agent Experience for Credit Unions Contact Centers
- Unified Contact Center
- Supervisor Desktop
- Performance Wallboards
Get instant screen-pop showing your member information before your agent answer the call. Jack Henry/Fiserv integrates to your contact center and automatically displays the member information right on the screens.
Let your agent greet members with their First Name and then dive straight into the concerned account details without wasting time or putting the member on hold. This enables your agent to deliver an exceptional member service experience.
Save on your Average call Handling Time (AHT) with our seamlessly integrated systems. Now your agents can take more calls in a day with improved First Call Resolution (FCR).
View real-time statistics, and be able to monitor and guide agents using tools like silent monitoring and barge-in agent calls when necessary. This helps in effective agent management and running a smooth contact center operation.
Effectively monitor real-time contact center performance and motivate agents with most advanced and interactive wallboards. These wallboards have the ability to transform gigabytes of data that your ACD, IVR (and other) generates into actionable insights.
Track & monitor contact center performance real-time from anywhere on your mobile or tablet. Get real-time triggers when stats go beyond the set KPI thresholds to initiate the next course of action.