Credit Union Unity
An Integrated Agent Experience for Credit Unions Contact Centers
- Unified Contact Center
- Supervisor Desktop
- Performance Wallboards
Know Your Member Before You Answer the Call
Get instant screen-pop showing your member information before your agent answer the call. Jack Henry/Fiserv integrates to your contact center and automatically displays the member information right on the screens.
Enhance Member Service Experience
Let your agent greet members with their First Name and then dive straight into the concerned account details without wasting time or putting the member on hold. This enables your agent to deliver an exceptional member service experience.
Save up to 30% of Operational Cost
Save on your Average call Handling Time (AHT) with our seamlessly integrated systems. Now your agents can take more calls in a day with improved First Call Resolution (FCR).
Dedicated Supervisor Desktops for Advanced Monitoring
View real-time statistics, and be able to monitor and guide agents using tools like silent monitoring and barge-in agent calls when necessary. This helps in effective agent management and running a smooth contact center operation.
iVision Wallboard for Real-Time Performance
Effectively monitor real-time contact center performance and motivate agents with most advanced and interactive wallboards. These wallboards have the ability to transform gigabytes of data that your ACD, IVR (and other) generates into actionable insights.
Mobile & Tablet Dashboard
Track & monitor contact center performance real-time from anywhere on your mobile or tablet. Get real-time triggers when stats go beyond the set KPI thresholds to initiate the next course of action.
Compare Plans
Credit Union Unity Lite
- Display Data in Screen POP
- Contact Center Integration with
- Symitar Episys Quest
- Fiserv DNA Solution
- Ready integration with-Cisco Finesse & Avaya
Credit Union Unity Plus
- Display Data in Screen POP
- Contact Center Integration with
- Symitar Episys Quest
- Fiserv DNA Solution
- Supervisor Desktop
- Standard Wallboard
- Ready integration with-Cisco Finesse & Avaya
Credit Union Unity Advance
- Customized Credit Union Agent Desktop
- Customized Supervisor Desktop
- Integration with
- Jack Henry Associate
- Symitar / FIS / Fiserv
- CRM / Ticketing
- Bespoke Application
- Ready integration with- Cisco Finesse & Avaya
- Interactive & Gamified Wallboards
Seamless Integration with
Dedicated Customer Success Manager
24/7 Support &
Training
