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Know Your Member Before You Answer the Call

Get instant screen-pop showing your member information before your agent answer the call. Jack Henry/Fiserv integrates to your contact center and automatically displays the member information right on the screens.

Enhance Member Service Experience

Let your agent greet members with their First Name and then dive straight into the concerned account details without wasting time or putting the member on hold. This enables your agent to deliver an exceptional member service experience.

Save up to 30% of Operational Cost

Save on your Average call Handling Time (AHT) with our seamlessly integrated systems. Now your agents can take more calls in a day with improved First Call Resolution (FCR).

Dedicated Supervisor Desktops for Advanced Monitoring

View real-time statistics, and be able to monitor and guide agents using tools like silent monitoring and barge-in agent calls when necessary. This helps in effective agent management and running a smooth contact center operation.

iVision Wallboard for Real-Time Performance

Effectively monitor real-time contact center performance and motivate agents with most advanced and interactive wallboards. These wallboards have the ability to transform gigabytes of data that your ACD, IVR (and other) generates into actionable insights.

Mobile & Tablet Dashboard

Track & monitor contact center performance real-time from anywhere on your mobile or tablet. Get real-time triggers when stats go beyond the set KPI thresholds to initiate the next course of action.

Compare Plans

Credit Union Unity Lite

  • Display Data in Screen POP
  • Contact Center Integration with
    • Symitar Episys Quest
    • Fiserv DNA Solution
  • Ready integration with-Cisco Finesse & Avaya

Credit Union Unity Plus

  • Display Data in Screen POP
  • Contact Center Integration with
    • Symitar Episys Quest
    • Fiserv DNA Solution
  • Supervisor Desktop
  • Standard Wallboard
  • Ready integration with-Cisco Finesse & Avaya

Credit Union Unity Advance

  • Customized Credit Union Agent Desktop
  • Customized Supervisor Desktop
  • Integration with
    • Jack Henry Associate
    • Symitar / FIS / Fiserv
    • CRM / Ticketing
    • Bespoke Application
  • Ready integration with- Cisco Finesse & Avaya
  • Interactive & Gamified Wallboards

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube
Channel

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