Menu
Voice Bot by InfiBot
Maximize customer experience and reduce agent workload with InfiBOT voice bot
Leverage human-like voice bots to speak to customers at scale
Intelligent voice bot that works with your
contact center
InfiBOT seamlessly integrates with industry’s top contact center applications
Optimize your contact center and scale
customer support with InfiBOT voicebots
- Serve customers 24/7
- Reduce cost and increase productivity by serving more customers simultaneously, with fewer live agents
- Quickly resolve simple inquiries with a conversational voice assistant and automatically route more complex requests to live agents.
Serve customers anywhere with responsive voicebots that speak your customers’ languages
- InfiBOT voicebots speak dozens of languages - from English and Spanish, to French and Arabic
- InfiBOT voice Bots are powered by self-learning conversational AI and speak to customers naturally, just like a human agent.
Go live faster with pre-defined intents
Scale personalized interactions immediately and redefine customer journey with the brand by going live in no time.
Keep customers happy with faster
resolution
- Reduce call waiting time and speed to resolution - voicebots respond to customers instantly
- Integrate your CRM, Knowledge base, and core applications to instantly give your voice bot relevant customer information and personalize every conversation.
Intelligent voice bots for every
department
…and for every channel
Lead generation
Customer service
Sales
Easily build conversation flows that work for your customers
- Start with one of hundreds of pre-defined bot intents designed for your industry
- Intuitive, low-code chatbot builder allows anyone on your team to create voicebot workflows with a simple drag-and-drop interface.
- Smart Conversational AI responds to customers naturally and seamlessly handles questions, interruptions and even emotions.
Smart features for effective conversations
-
Enhanced Natural Language Processing
Leverage advanced natural language understanding (NLU) to understand your customers’ intent, the context of their request, and their sentiment - and boost overall client satisfaction. -
Sentiment analyzer
InfiBOT determines customer’s sentiment based on typed or spoken responses and selects empathetic answers that provide the best customer experience. -
Context analyzer
InfiBOT continuously analyzes both user data and session data to provide relevant answers, and switches context effortlessly along with the customer.
All-in-one conversational customer
experience platform
Humanize customer experience at scale
Chatbot
Deploy robust bots in live web and in-app chat – and engage hundreds of customers and prospects simultaneously.
Omnichannel customer conversations
Empower agents and bots to interact with customers via email, text, live web and in-app chat, and social media
Voicebot
Answer every call instantly and make outbound bot calls to maximize customer engagement and increase sales.
Smart routing
Intelligent AI understands customer intent and routes calls to relevant agents when voicebot can’t resolve customer requests on its own.
Single-screen interface
Track omnichannel conversations in a single agent dashboard and follow customers along on their buying journey – from sales, to service.
Built-in personalization
InfiBOT personalizes every conversation with the customer’s preferred name and greeting – and references account information and previous interactions.
You’re in control
- Use robust analytics and get complete visibility into how InfiBOT analyzes customer requests and comes up with responses - and tweak workflows and logic anytime
- Leverage supervisor workspace to track conversations in real time and decide when to bring in agents manually or jump in to help the bot
- Deploy InfiBOT quickly in the cloud or on-premise
- Analyze everything and get valuable insights with enterprise grade reporting engine
- Use InfiBOT to enhance your existing Google Dialogue flow or IBM Watson bot
- Keep data safe with enterprise grade security & compliance
Understand your customers better with sentiment insights
Leverage real-time and historic omnichannel reports to understand customer sentiment across conversations to continuously improve and enhance customer experience and improve customer relationships over the long term.
Use sentiment scoring to get an in-depth understanding of customer perceptions and to direct your business strategy – in your CX department and beyond.
Create a voicebot for your business today
Leverage InfiBOT to scale humanlike interaction and resolve requests quickly to improve
customer experience and satisfaction.
Quick deployment
No-code builder
Multilingual
100s of integrations
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
