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Personalized live conversations to greater customer experiences
InfiBOT can detect a wide range of human emotions by deciphering user utterances. It identifies and reports on the emotional state of each person’s interaction and can relay the client to an agent and even assist the agent throughout the conversation to maintain positive customer sentiment.
Yes, your bot understands feelings! InfiBOT determines customer’s sentiment based on typed or spoken responses — words, expressions, punctuation, and emojis – and selects empathetic answers that provide the best customer experience.
InfiBOT understands that resolving customers’ issues quickly is critical to CX success. If it doesn’t make headway with a customer, it routes the conversation to an available agent, selecting an agent most qualified to answer the customer’s question quickly.
Help your agents manage and improve on customer interactions with assistance from InfiBOT. InfiBOT monitors both bot and agent interactions and provides customer sentiment alerts to both agents and supervisors throughout the conversation. Using InfiBOT’s alerts, supervisors can give agents live private feedback or “butt in” and save conversations that are turning sour.
Leverage InfiBOT to scale humanlike interaction and resolve requests quickly to improve customer experience and satisfaction.