iVision Plus Wallboard for Mitel Contact Center
Break the monotony and boost agent performance with advance wallboard for Mitel contact center agents.
Monitor agent performance with real-time data displayed on the intuitive Mitel wallboard. The engaging designs interest agents to do better and know what’s working for the business.
Supervisor is not bond to be at seat to view agent’s performance or scrutinize each call. Manage team and individual performance with real-time alerts over email or SMS of threshold KPI.
Manage floor performance with Mitel seat plan wallboard. Optimize and monitor everyone’s performance and check status of agents such as busy, offline or waiting, etc.
Keep a track on agent performance from anywhere over the mobile phone. Get real-time data related to KPIs retrieved on the mobile with this extensible mobile application.
Gamified display of data and information to make agents engage well with team and targets for optimized performance. Have healthy competition among agents and watch their performance grow.
More than 70 3rd party integration to fetch data in real-time over 50 interesting wallboard designs. Further you can customize it according to your business with easy drag and drop designer studio.