iVision Plus Wallboard and Agent Dashboard for Genesys Contact Centers
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Intuitive Genesys Wallboard Designs
View real-time metric and agent performance statistics over intuitive iVision Plus wallboards. The Genesys wallboards offer an impressive display of real-time contact center metrics to motivate and engage agents for optimum performance.
- Replaces boxy designs with impactful wallboard designs
- Over 50 engaging Genesys Wallboard templates
- Individual and team performance metrics
Fully Customizable Dashboards
Allow agents to optimize daily performance through a customized dashboard displaying data in the most useful manner. They can control the display of real-time metrics as per the requirement for improved performance and productivity.
- Set alarms, track KPIs, tickets, and other performance metrics
- Easy customization of dashboard fields to display agent-specific data
- Seamless integration with third-party applications to display real-time data such as active cases, resolved cases, and more.
Real-time Alerts and Notifications
Manage team performance even when not at seat with instant alerts and notifications over email and SMS. Control performance with real-time update of threshold KPI.
- Visual, audio alerts, SMS, or email notification
- Fix threshold level against KPIs
- Real-time alerts for monitored movement
Interactive ‘Gamified’ Wallboard
Engage and motivate agents by introducing them to a gamified representation of real-time metrics. Make numbers interesting for your agent and make them take more interest in their job with gamified wallboard for Genesys.
- Optimize wallboard screen with relevant metric
- Gamified interface for real-time performance metrics
- Engaging interface with gamified display of numbers
Seamless 3rd party integrations
Select from existing over 50 templates or customize a template for your business with easy drag and drop studio. Further get all updates in real-time with over 70 3rd party integration.
- Personalize wallboard designs based on brand
- Drag & drop designer tool for easy modification
- Library of 70+ Genesys Wallboard designs
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
Trusted By
50+ Design Library
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
