NovelVox

iVision Plus Amazon Connect Wallboards

Boost agent performance with real-time performance management and monitoring iVision Plus AWS Connect Dashboard
Amazon Connect Wallboard
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Advance Amazon Connect Dashboard Designs

Interactive wallboard designs to keep agents engaged and updated about their performance and targets without getting annoyed by plain, black, monotonous digits. The data is updated in real-time with seamless 3rd party application integration.

Instant SMS, email alert and notification

Get real-time alerts and notification over SMS and email regarding threshold KPIs. View and monitor individual and team performance any time for controlled output.

Seat Plan at Glance

Get a birds eye view of floor’s performance with seat plan. Don’t limit your monitoring to individual go beyond to the floor by viewing every agent’s performance on seat level and their status too.

iVision Touch Mobile Dashboard

Keep a track on agent performance from anywhere over the mobile phone. Get real-time data related to KPIs retrieved on the mobile with this extensible mobile application.

Gamified AWS Connect Wallboard

Optimize agent performance by gamifying wallboards and engaging the team to perform the best with a healthy competition in place. The interesting graphic keeps agents free from monotony.

Business-specific interface

Choose from existing templates or customize the existing with drag and drop designer studio. Seamless 3rd party integration keeps the wallboard data updated

Seamless Integration with

aurus
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel

Trusted By

fedex

50+ Design Library

What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

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Develop your own integrations with NovelVox and get access to all our pre-built tools and proprietary solutions.

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Overview

  • Boost agent performance with real-time performance management and monitoring iVision Plus AWS Connect Dashboard.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

Hate filling out forms?

Speak to us right away. We are available every hour of the day and each day of the year.

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Overview

  • Boost agent performance with real-time performance management and monitoring iVision Plus AWS Connect Dashboard.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

Hate filling out forms?

Speak to us right away. We are available every hour of the day and each day of the year.

Explore Wallboard Solutions

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Your data is securely managed. To know more, visit our Privacy Policy