NovelVox

Agent Dashboard for Contact Centers

Compatible with Cisco, Avaya, Genesys, and Amazon Connect.
Instantly access custom metrics and information that matters the most for improved productivity and customer experience

Agent Dashboard
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Fully Customizable Interface

Work with the dashboard fields as per your needs to make the most of the data and plan the day ahead accordingly. Have a quick glance at only the necessary data for improved performance

Agent Desktop
Agent Dashboard

Real-time Monitoring

An agent can view live data over a single console. Seamless integration to pull data from multiple resource and display the custom metrics including active, resolved, escalated cases and more.

Optimized agent performance

It ensures quality and optimum performance. You can set and track KPIs, set alarms, and more to avoid escalation and provide quick resolutions.
Agent Dashboard

Seamless Integration with

aurus
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel

Trusted By

fedex

What our customers say

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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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