NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Add digital channels to your Cisco Contact Center
Unify all channels to offer a consistent experience
Add an extra layer of automation to boost agent productivity
Optimize your Cisco contact center performance with integrations that are specific to your industry – Banking, Healthcare, Insurance, Credit Unions, and more.
Integrate your agent workspace with industry's core apps
Orchestrate and Optimize the data per your unique needs
Unify datasources to empower supervisors with integrated reporting
Keep agents engaged and motivated with stunning wallboards
Leverage advanced analytics to achieve performance excellence
Add ticketing to your cisco contact center for seamless query resolution
Create cases automatically for all inbound interactions - voice, digital, social.
Maximize CSAT by integrating knowledge base, reporting dashboards, and more.
Sign up for a free consultation from a CX expert today.