• In the capacity of a Project Manager, interface with client’s business partners in order to determine their requirements and specifications

  • Engage with pre-sales and carry out PSU tasks (project start up).

  • Document the requirements in data representative diagrams.

  • Develop business, functional, and technical specifications.

  • From requirements, develop statement of work (SOW) which guides the development process.

  • Direct and participate in the full development cycle leading to the delivery of project consistent with the specifications and requirements.

  • Ensure timely delivery of the project.

  • Participate in cross-functional work groups to assess business needs.

  • During the development employ risk mitigation strategies to ensure that unforeseen problems can be resolved without adversely affecting budget and timeframes.

  • Maintain project documentation utilizing tools as used in NovelVox.

  • Explore opportunities for upselling employer’s services.

  • Bridge between Developers, Solution Architect/Associate Architect, and Client.

  • Identify existing architecture weaknesses and find opportunities for process reengineering and perform cost benefit analysis

  • Build smarter, more efficient, productive, self-driven and motivated teams.

  • Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.

  • Identify existing architecture weaknesses and find opportunities for process reengineering and perform cost benefit analysis

  • Time Management- Organizes own workload to achieve maximum productivity and completes work in a timely and professional manner. Handles multiple short and long term modules by proper planning while anticipating potential problems and planning for contingencies.

  • Act as SPOC for stakeholders and manage/control cost, quality, CSAT, time, knowledge etc End to end ownership.

  • Responsible for PWU (Project wind -up).

  • Manage multiple projects at different stages at same time and ensuring standardization of operations

Skills

  • Knowledge of Web technologies, Java, Javascript, Contact center environment.

  • Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.

  • Adaptability and willingness to learn new tools and applications.

  • Able to convert requirements into executable code

  • 9 to 12 yrs experience

  • Qualification: BE/B-Tech /MCA or any equivalent degree