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Cisco Supervisor Desktop (CSD) Re-imagined for Cisco Finesse

New Supervisor Desktop with Real-time Agent Performance Monitoring, Follow-up Tracking & 360 View of Contact Center, Custom Made for Your Organization.

Do you have the same organizational goals as others? Then Why a Standard Supervisor Desktop?

Create your own Supervisor Desktop best suiting your team’s reporting and monitoring needs. The all-new Supervisor desktop is enhanced version of Cisco Supervisor Desktop (CSD) for Finesse. It lets you custom create your own desktop with drag & drop Finesse Gadget Designer. The Finesse Gadget Designer comes with a library of industry wise templates and built-in gadgets.

Pain-free CAD/CSD to Finesse migration using custom desktops
Advance supervisor gadgets for

  •  Barge-in
  • Silent Monitoring
  • Make Ready or Not Ready
  • Force Sign Out
  • Single or Group Reskilling
  • Precision Queue with Admin
  • Change Password
  • Enhanced reporting
  • Team Agent State Display
  • Agent Call Log Display
  • Team Agent Statistics Display
  • Agent ACD State Log Display
  • Agent Vs Team Statistics Display
  • Team Skills Stats Display (Skill Summary Statistics)
  • Team Chat, Supervisor to Agent Chat and message broadcast

Cisco Supervisor Desktop (CSD)