Add new Gadgets
Integrate new apps
All our Finesse agent desktops are upgradable without involving NovelVox. Finesse Gadget Designer is a simple to use drag and drop studio environment to extend the agent desktop when your needs change, as well as our ever expanding list of Cisco Finesse Gadgets at your disposal.
Drag and Drop Finesse Gadget Designer to build Agent Desktops in days, not months
Watch our 2 minute real-time video
Turbo charge Cisco Finesse with Finesse Gadget Designer
The NovelVox agent desktop adds powerful functionality that does not currently exist in Cisco Finesse. We achieve this through the NovelVox Application Server.
Benefits of the NovelVox Application Server include:
- Add keyboard shortucuts for common agent actions
- Agent to Agent and Supervisor chat
- Focus Agent Finesse Page automatically on call arrival
- Support for Right to Left Languages
- Dynamic screen switching based on call variables
- Dynamic screen switching based on user roles
- Remove Finesse Container to increase screen ‘real estate’
- Compact CTI functionality
The Situational CTI BAR
With built in Wrap-up, Customer History and Information
Traditional CTI bar
The NovelVox CTI bar
Add up to 50% more screen ‘real-estate’ with the
NovelVox Situational CTI Bar – positioned vertically for widescreen monitors
Over the years, NovelVox understands the importance of screen ‘real-estate’. More space means more data on screen and less time finding it. Our Situational CTI Bar only shows relevant CTI actions, hiding buttons which cannot be used to save space. This has allowed us to incorporate Customer Information and History data within the CTI bar.
This all adds to faster call times, a better customer expereince and a more efficient contact center operation.
The NovelVox Productivity Toolset
Great productivity ideas from years of contact center agent desktop experience
Single page application
Agent desktops are created as a single page application meaning no page loads during navigation leading to a better customer experience.
Multiple Situational Desktops
Create multiple desktops to automatically react to any input to reduce agent time finding relevant customer information.
Extend the functionality of Cisco Finesse
The NovelVox application server alongside Cisco Finesse extends the standard feature set to give you more power and flexibility.
Intelligent event driven actions and active ‘listeners’
Assign mulitple actions for events and use ‘listeners’ to execute actions automatically based on customer actions.
Version control for multi-user development teams
Use many designers to increase productivity when creating or modifying the agent desktop. Version control is built in.
Improve average handling time by assigning keyboard shortcuts to common agent actions.