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NovelVox is a Software Product House operating in the Contact Center Industry.

Established in 2008, NovelVox creates flexible Contact Center Agent Desktops and Wallboards for Customers of all sizes, ranging from Enterprise Organizations to more dynamic customer centric companies. Our products are designed to compliment a variety of Contact Center vendors including, Cisco, Avaya and Genesys.

Our mission is to provide our customers with a fully customized agent desktop that will empower contact center agents with the right information at the right time, every time.

NovelVox has a Global Reach

Over the past decade (up till Dec 2018), NovelVox has established 5 global offices, made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education and Retail.

novelvox international exposure

Innovation and a ‘can do’ attitude

Our products are widely applauded in the Contact Center Industry. For example, our Finesse Gadget Designer for Cisco Finesse was the first and only Drag and Drop designer specially created for Cisco Finesse. Our Universal Connector made connecting to 3rd Party Applications simple and reliable using simple drag and drop. And most recently, NovelVox launch a mobile version of Cisco’s Unified Agent Desktop, once again proving NovelVox to be a leader in Contact Center Agent Software innovation.

98.7% Customer Retention means we’re doing something right

Over the years, NovelVox has earned the reputation as one of the most customer focused companies in the industry. Our customers stay with us and we grow with them. Many of our customers see NovelVox as their technology partner, not only to create amazing contact center software, but to guide them with new Customer Experience technology as they become available.

Our office locations

UK and European Office

10 Barley Mow Passage
W4 4PH
United Kingdom
+44 (0)20 8090 2554

United States Office

10411 Motor City Drive,
Suite 500,
Bethesda, MD 20817
(+1) 301 202 3672

India Office

609-610, 6th Floor,
SSR Corporate Park, (Opp NHPC Metro Station)
Faridabad, Haryana, India.
(+91) 129 4170198

Kingdom of Saudi Arabia

New Akharia, Salah Eldin St
Tower 2, 2201 and 2204
Riyadh 11321, Saudi Arabia
(PO BOX 230919)

United Arab Emirates

Dubai Airport Free Zone
Office 120, Building 4A
Dubai, UAE

NovelVox values the environment and its employees

We at NovelVox take the environment and the well being of our employees very seriously.

For example, the carbon footprint to host this website has been offset and we actively encourage our employees to think twice before printing any emails or documents saving on toner and paper usage.

Whenever possible, all employees are encouraged to travel by public transportation and car-pool. If distances are near and when available, NovelVox takes part in the government sponsored Cycle-to-Work schemes.

NovelVox is a great place to work

We are always on the look out for experienced personnel to join our team in India, USA or UK.

If you feel you have what it takes to become a NovelVox employee, please send us your resume to the contact details below.

We employ people in the following areas:

Technical – software engineers
Technical – hardware and network engineers
Sales and Marketing

Email your details to:

Current Vacancies can be found here

happy man working for novelvox